hh99's commitment to responsible gaming
Keep your entertainment within limits — hh99 provides all the tools you need to keep your gaming safe and in control.
Why is responsible gaming important?
Online casino and betting is purely a form of entertainment — but like any entertainment, it is important to stay within limits. hh99 believes every player has the right to enjoy themselves while remaining in control.
Gambling or betting should never be seen as a source of income. It is entirely a recreational activity with no guaranteed wins. If you feel that gaming is affecting your daily life, family, or finances, that is a cause for concern.
hh99 offers a number of features on the platform to help you stay in control of your gaming — from setting deposit limits to full self-exclusion.
Age requirement: 21+
All hh99 services are available to those aged 21 and above only. Registration and participation by minors is strictly prohibited. The platform reserves the right to verify age at any time.
Keep in mind
- Gaming is for fun only
- Do not play to chase losses
- Never bet with borrowed money
- Do not go beyond your set budget
hh99's protection tools
hh99 provides the following tools to keep your gaming experience safe and controlled.
Deposit Limit
Set your own daily, weekly, or monthly maximum deposit amount. Reductions take effect immediately; increases are subject to a waiting period before they apply.
Session Time Limit
Set a maximum playing time for each gaming session in advance. When the time is up, hh99 automatically logs you out.
Self-Exclusion
You can exclude yourself from the platform for a set period or permanently. While self-exclusion is active, you will not be able to log in to your account.
Break / Cooling-Off
Take a temporary break ranging from 24 hours to several weeks. Your account will be completely inactive during the break period.
Reality Check
At regular intervals, a pop-up message will remind you how long you have been playing and how much you have spent so far.
Support & Advice
Contact us via 24/7 live chat or email at [email protected]. Support is available in both Bengali and English.
Warning signs of problem gambling
Ask yourself the questions below. If you answer "yes" to most of them, it is time to seek help.
Tips for safe gaming
Some helpful tips for those who want to play responsibly at hh99:
- Set a fixed budget before you play and stick to it strictly.
- Instead of playing for long stretches each day, take short breaks in between.
- Avoid playing when you are stressed, sad, or feeling low.
- See losses as the cost of entertainment, not as something to recover.
- Talk openly with family or someone you trust about your gaming habits.
- Keep the session timer and deposit limit active on your account.
- If you feel you need it, reach out for help directly via hh99's live chat.
How to activate limits and exclusion
You can manage these features directly from your account settings on hh99. The support team is available around the clock to help with any issues.
Log in to your account
First, log in to your hh99 account and click the profile icon in the top right corner.
Open settings
Go to the "Responsible Gaming" tab — you will find a list of all available features there.
Set your limits
Choose your preferred deposit limit, session time, or break duration, then press the "Save" button.
Get help
For self-exclusion or any other need, contact us directly via live chat or at [email protected].
Deposit limit details
The minimum deposit at hh99 is ৳200 and the minimum withdrawal is ৳1,000. You can set a maximum monthly deposit limit of your choice, which will protect you from spending more than you intend.
Reductions to limits take effect immediately. However, increasing a current limit only takes effect after a set waiting period has passed — this rule protects you from impulsive decisions.
The same limits apply to all payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. Normal withdrawal processing time is between 15 minutes and 2 hours.
Self-exclusion policy
If you feel you need some distance from gaming, use the self-exclusion feature. Your account can be deactivated for a set period (for example, 1 month, 6 months, 1 year) or permanently.
If you attempt to open a new account while self-exclusion is active, hh99 will detect and block it. No promotional messages will be sent during the exclusion period either.
Even after self-exclusion ends, a cooling-off period must pass before you can start playing again — this ensures your decision to return is a genuine one.
Protection of minors
All hh99 services are strictly for individuals aged 21 and above. The necessary verification measures are in place to prevent minors from accessing the platform.
If you have children or teenagers at home, make sure you are not logged in to your hh99 account on shared devices and keep your password secure.
For parents and guardians, the advice is to use parental control software on your devices and have open conversations with your children about online gambling.
Suspicious activity
If you suspect a minor is using an hh99 account, notify us immediately at [email protected]. We will take the appropriate action.
Need help? We are always here
Contact us for any questions about responsible gaming or for help setting limits.
Frequently asked questions about responsible gaming
Log in to your hh99 account and go to your profile settings. Under the "Responsible Gaming" section, find the "Deposit Limit" option and set a daily, weekly, or monthly maximum amount. Reductions take effect immediately.
Yes, your account balance remains fully secure even while self-exclusion is active. Once the exclusion period ends, you can withdraw following the normal process. For any concerns, contact us at [email protected].
No. Self-exclusion is a serious protective measure and cannot be lifted before the set period ends. This is intentional by design, so you do not return to play in an impulsive moment.
The minimum deposit at hh99 is ৳200 for all payment methods. The minimum withdrawal amount is ৳1,000. This applies to bKash, Nagad, Rocket, Upay, and bank transfer alike.
Contact hh99's 24/7 live chat support or email [email protected] directly. Our support team can assist you with self-exclusion or setting limits in both Bengali and English.
Also consider talking to a trusted family member and seeking advice from a professional mental health service.
You can set a specific time interval in settings (for example, every 30 minutes or every hour). When that time passes, a message will appear on screen letting you know how long you have been playing. You can then choose to keep playing or stop.